ŠKODA Singapore marked a major milestone in automotive financing by introducing the Auto Retail Centre (ARC) at their roadshow from 26th February to 3rd March 2020 at Century Square. The ARC platform transformed the traditional sales experience by empowering sales representatives to engage with customers in real time, offering on-the-spot finance calculations and vehicle comparisons across all available models.

One of the standout features of ARC is its seamless integration with Hong Leong Finance, allowing for a fully digital loan application process. Customers at the roadshow experienced a significant reduction in the usual paperwork, as ARC enabled them to submit credit information securely via MyInfo, Singapore’s trusted data platform. This streamlined approach not only improved convenience but also sped up the application process, leading to faster approvals.

Sales representatives equipped with tablets could provide instant financing options, compare different loan products, and submit applications directly through ARC, simplifying a process that is often complex and time-consuming. For added efficiency, any updates to applications, such as changes in the Certificate of Entitlement (COE), were submitted in real-time, ensuring transparency and timely updates.

ŠKODA’s implementation of ARC at the roadshow resulted in immediate success, with the first loan application approved and completed on the very first day of the event. The digital nature of the system allowed for quicker processing, ensuring that both the customers and sales teams benefited from the technology’s efficiency and convenience.

The introduction of ARC not only enhances the customer experience by making the loan process smoother and faster, but also positions ŠKODA as a leader in digital innovation within the automotive industry. This deployment reflects a broader shift toward digitisation in the automotive retail space, as companies strive to meet the growing demand for customer-centric, tech-driven solutions.

With the successful launch of ARC, ŠKODA has set a new standard for automotive sales, demonstrating their commitment to improving both customer satisfaction and operational efficiency.