Automotive
Automotive
Automotive
After-Sales Management
After-Sales Management
Transform Your After-Sales Operations with Seamless Digital Customer Journeys
Ready to digitally transform your after-sales operations? Our fully integrated solution monitors every stage of the customer journey—from service booking to automated check-in, real-time tracking, transparent billing, and customer feedback.
Customer App
A user-friendly app for booking service appointments, tracking service status in real-time, receiving notifications, live chatting with service advisors, and making secure mobile payments.
Customer App
A user-friendly app for booking service appointments, tracking service status in real-time, receiving notifications, live chatting with service advisors, and making secure mobile payments.
Customer App
A user-friendly app for booking service appointments, tracking service status in real-time, receiving notifications, live chatting with service advisors, and making secure mobile payments.
Central Booking System
The Central Booking System (CBS) is an administrative platform that manages workshop setup, service capacity across multiple locations, and customer queues
Central Booking System
The Central Booking System (CBS) is an administrative platform that manages workshop setup, service capacity across multiple locations, and customer queues
Central Booking System
The Central Booking System (CBS) is an administrative platform that manages workshop setup, service capacity across multiple locations, and customer queues
LPR Gantry
The License Plate Recognition (LPR) gantry notifies CBS upon customer arrival, enabling automated check-in and queueing, with real-time arrival notifications.
LPR Gantry
The License Plate Recognition (LPR) gantry notifies CBS upon customer arrival, enabling automated check-in and queueing, with real-time arrival notifications.
LPR Gantry
The License Plate Recognition (LPR) gantry notifies CBS upon customer arrival, enabling automated check-in and queueing, with real-time arrival notifications.
Guidance & Cameras
LPR-enabled parking guidance and workshop cameras assist with performance management and track customer status throughout the service journey
Guidance & Cameras
LPR-enabled parking guidance and workshop cameras assist with performance management and track customer status throughout the service journey
Guidance & Cameras
LPR-enabled parking guidance and workshop cameras assist with performance management and track customer status throughout the service journey
How After-Sales Management Works
How After-Sales Management Works
How After-Sales Management Works
Entry to Service Centre
Customer arrives at the entrance of service centre where LPR gantry is located. LPR informs CBS of the vehicle license plate and system acknowledges customer arrival, concurrently checks in for service appointment and sends notification to the customer app.
Parking
Digital signage guides the customer to their designated parking spot. Parking sensors confirm when the vehicle is parked and notify workshop and reception staff of the customer’s arrival.
Workshop Tracking
Provides real-time status updates on service stages, including estimated completion time. The customer app allows for direct communication with the advisor via live chat.
Preparation
Vehicle entering car-washing stage will trigger completion notification to customer. Digital signages provides guidance to workshop staff to the designated parking lot. Customer can make payment via the customer app.
Exit Service Centre
The LPR system registers the customer’s exit, automatically sending a notification to request a post-service rating and feedback.
Entry to Service Centre
Customer arrives at the entrance of service centre where LPR gantry is located. LPR informs CBS of the vehicle license plate and system acknowledges customer arrival, concurrently checks in for service appointment and sends notification to the customer app.
Parking
Digital signage guides the customer to their designated parking spot. Parking sensors confirm when the vehicle is parked and notify workshop and reception staff of the customer’s arrival.
Workshop Tracking
Provides real-time status updates on service stages, including estimated completion time. The customer app allows for direct communication with the advisor via live chat.
Preparation
Vehicle entering car-washing stage will trigger completion notification to customer. Digital signages provides guidance to workshop staff to the designated parking lot. Customer can make payment via the customer app.
Exit Service Centre
The LPR system registers the customer’s exit, automatically sending a notification to request a post-service rating and feedback.
Entry to Service Centre
Customer arrives at the entrance of service centre where LPR gantry is located. LPR informs CBS of the vehicle license plate and system acknowledges customer arrival, concurrently checks in for service appointment and sends notification to the customer app.
Parking
Digital signage guides the customer to their designated parking spot. Parking sensors confirm when the vehicle is parked and notify workshop and reception staff of the customer’s arrival.
Workshop Tracking
Provides real-time status updates on service stages, including estimated completion time. The customer app allows for direct communication with the advisor via live chat.
Preparation
Vehicle entering car-washing stage will trigger completion notification to customer. Digital signages provides guidance to workshop staff to the designated parking lot. Customer can make payment via the customer app.
Exit Service Centre
The LPR system registers the customer’s exit, automatically sending a notification to request a post-service rating and feedback.
Ready to transform your After-Sales Operations?
Contact us to discover how we can streamline your customer experience.
Ready to transform your After-Sales Operations?
Contact us to discover how we can streamline your customer experience.
Ready to transform your After-Sales Operations?
Contact us to discover how we can streamline your customer experience.
© 2024 Appvantage. All Rights Reserved
© 2024 Appvantage. All Rights Reserved
© 2024 Appvantage. All Rights Reserved